Freshwater Top in Scotland

Shipping 

All orders received by 2pm London time will be shipped the same day.  All orders placed after 2pm will be processed the following business day.

Unfortunately we do not dispatch orders over the weekend.

Brexit update: Any deliveries outside UK are subject to the postal and customs laws of those countries.  

How long will my order take to arrive?

Mainland UK: 

• £10 DPD or FedEx: Next business day
• £5 Royal Mail: 2-4 Business Days

Channel Islands: £5

• Royal Mail: 2 business days

Europe: We currently have 3 shipping options:

1. £12 - Royal Mail International Post: 7-10 business days

2. £15 - FedEx Connect: 3-6 business days

3. £22 Express (DHL or FedEx): 1 -4 business days 

Rest of World: Orders outside of the EU generally arrive within 1-2 weeks although we recommend you order through our Australian Website. 

Our current shipping option is £25 with DHL.

Your order can be tracked by clicking here.

 

 

Returns/Exchanges Portal

https://budgysmuggleruk.loopreturns.com/#/

Returns/Exchanges Portal

Now extended out to 90 days from purchase date :) 

When our flock is happy, we’re happy. We want you to feel free as a bird when Smuggling.

If for any reason you aren’t feeling 100% satisfied with your Smugglers, you may return the item(s) you’ve purchased for a full refund inclusive of the original shipping costs. For all returns/exchange orders you will have to pay £5.00 to cover the cost of shipping your return parcel.

Try our loop Returns portal below for UK Domestic Returns.  

Please note, any items marked FINAL SALE/LAST CHANCE TO BUY are not able to be returned, exchanged or receive store credit unless deemed faulty. 

 

Return Portal:

https://budgysmuggleruk.loopreturns.com/#/

 

How long do I have to return my Smugglers?

Within 90 days of receiving them. Although if you've bought them for a gift, we won't be complete tight arses... Just let us know the situation and they should be okay to exchange outside of this period.

 

How do I return an item?

1. Complete the above Return Portal.
   Please note: You will need your Order Number and Post Code to enter the Portal.
2. Print your Return Label and attach it to the order. 
3. Drop the Package to Royal Mail within 90 days.
4. Wait for your refund/exchange to be processed.

  

What can I return/exchange?

The item(s) must be unworn, in its original packaging with swing tag attached and not damaged in any way. We cannot exchange/refund items that have been worn or damaged. For womens pieces, the hygiene label must still be on.

You are unable to return exchange or redeem store credit on sale items/mystery boxes unless it is faulty.

 

What is the difference between an instant exchange and a standard exchange?

 An instant exchange generates your exchange order immediately for our orders crew to fulfil and dispatch your order. Please note you will see a pending charge appear in your bank account as a security deposit, in case you don’t send the other pair back! A standard exchange will generate your new order when our orders crew has received and processed your return in our warehouse.

 

What happens next?

We’ll receive your parcel at Budgy HQ and process a full refund. If you are returning/exchanging your Smugglers or Smugglettes you will be charged £5.00 to cover the cost of shipping your return parcel. You will receive an email when your refund has been processed. Funds will be returned to the same account that made the initial payment.

 

But I just want to exchange them for a different size/style? 

Your order can be exchanged using our returns portal. Simply enter your order number and postcode to be able exchange the items from your original order.  

Who pays for the return/exchange?

If you received the correct item and it is not faulty, you pay for the postage back to us.

What if I received the wrong item / a faulty item?

Head over to our return portal to state that you received an incorrect item and exchange the item you intended to receive for the same item. You will not have to pay for the return!

Is the original Shipping Cost Refunded? 

Yes, as long as the goods are received in the condition you received it, including the packaging, we will issue a full refund, which will include the original cost of shipping if the whole order is returned. We kindly ask you to cover the cost in sending the exchange to us.

Please make sure to supply us with your correct address.

Budgy Smuggler will deliver the items to the exact delivery address supplied by you. Budgy Smuggler cannot refund your purchase if you supplied us with the wrong address. Therefore please take extra care when filling out delivery details.

If you enter your details wrong when ordering, please email us at ukoffice@budgysmuggler.com.au straight away to change that for you. 

Postage Customs and Customs Charges

When ordering from Budgy Smuggler's website, or through direct contact via email, phone or social media pages like Facebook or Twitter, from overseas you may be subject to import duties or taxes levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Budgy Smuggler website, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. We would like our international customers and customers dispatching products internationally to be aware that cross border deliveries are subject to opening and inspections by customs authorities.

Any deliveries outside UK are subject to the postal and customs laws of those countries. Budgy Smuggler UK cannot guarantee delivery, regular air mail within 14 days, or express delivery within 7 days outside the UK, however the vast majority of Budgy Smugglers' previous orders to countries outside of the UK have arrived within 10 days. We are happy to answer any questions about delivery, so feel free to contact us. Details at the bottom of the page

All Prices quoted on budgysmuggleruk.com are charged in Great British Pounds

All prices quotes on budgysmuggleruk.com/fr are charged in Euro.

All prices quoted on budgysmuggler.com.au are charged in Australian dollars. 

Budgy Smuggler is 100% committed to our product and our customers. If you have any questions we will be happy to answer them any time via ukoffice@budgysmuggler.com.au
 

Keep on Smuggling, 


 

The Budgy Team