Thanks for choosing to order Custom Smugglers with us!
As these pairs are made specifically for you, we're unable to
sell them to the general public. Because of this, there are a few terms and conditions to check out.
DESIGNS:
Our design team are legends, but they’re pretty busy! They can create up to 3 unique designs for you to look over, with a max of 3 revisions after that; further redesigns will be subject to a £25 design fee.
COLOURS:
We understand colours are important. Please note that colours on the screen may vary to how they’re printed. Fluro colours in particular will look dull on screen, but come printed with a punch! If you are really particular about the colours you require, please supply us your specific colours in CMYK. If you need to be 110% sure, our designers will be happy to print a strike off for you, for a fee of £20. Please note this will extend your production time by 2 weeks. We will be unable to refund your order based on colour issues. So please opt for a strike off if the colours are super important!
SIZING:
Please note we are unable to refund/exchange due to incorrect sizing chosen. If you are unsure of sizing, please try a stock pair from the online store - or borrow a mate’s pair!
INVOICING:
Once a design has been approved, we’ll send you an invoice which will include the sizes, intials, etc., as well as a design proof of your chosen design. Please check over the invoice and highlight any changes needed! Once paid, we’re locked in. Your invoice will be valid & guaranteed for 21 days; after that it will be closed, and any price changes that occur after this will be reflected in any new invoice.
FAULTY:
This should rarely happen, but if your pairs are faulty, please let us know immediately! We will either be able to remake these for you if time permits, or we can organise a refund for faulty pairs. We’ll require the original pairs to be returned to us at our cost.
DELIVERY DATE:
Production takes typically 4 weeks from receiving your payment, allowing a week for delivery. If you require your pairs for a specific date, please let us know as early as possible and prior to paying for the order. We will let you know if this is possible - and if so, we’ll do our best to meet this deadline. In the case where me wiss an agreed deadline for a specific event, then there are two options:
- We deliver the Smugglers at a 40% discount.
- We halt production (if midway) and you’ll be refunded any amount paid to date.
Please note that the 4 week timeline is a guide, and if there is a delay to this there will be no refund payable unless we’ve specifically agreed that we’ll delivery by a specific date, e.g. your wedding day.
CHANGE OF MIND:
Once you make your deposit or payment in full, the pairs will make their way swiftly into production within 24hrs. Once this happens, we will not be able to accommodate any change of mind on design or lower quantities, and we may not be able to issue a refund in part or in full. If you change your mind and the pairs are yet to enter production, we can refund the unmade pairs, however any setup fees will be non refundable.
INCORRECT DELIVERY ADDRESS:
Please double check your delivery address on your invoice, as this will be the address that your custom Smugglers will be delivered to. Budgy Smuggler is not responsible if the pairs are delivered to an incorrect address supplied by you - but we will help try to locate or redirect the parcel if possible. Our wish is to have you Smuggling in style as soon as possible!