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FAQ
What is a 'Made to Order' / Preorder product?
A “Made to order” is a product that is made from scratch in Australia when someone purchases it.
A "pre order" pair is in stock in our warehouse in Australia but not in the UK. If someone purchases from the UK store, we will then get it sent over from Australia.
How long will 'Made to Order' pairs take to make?
Good things come to those who wait!
Made to Order pairs take around 4 weeks to be made and processed, and another week for shipping, so you should receive your order within 4-5 weeks at most! We are usually able to deliver before this.
Pre order pairs arrive within 1-2 weeks.
Delivery times may vary depending on your location, shipping method, and other factors beyond our control.
What if I order the wrong size?
Please ensure you get the correct size.
As they are 'Made to Order' we are unable to refund or exchange them . Please read to our sizing chart to help make you correct decision.
Click here to view the sizing chart.
It's been over 4 weeks, where is my pair?
No need to worry, if you received a confirmation email from us, your pair will still be on it's way!
Didn't receive a confirmation email? Check your spam/junk folder in case it ended up there.
If you are concerned as to how long your pre order is taking, shoot us an email ukcustom@budgysmuggler.com.au and we can provide an update.
What if I receive the wrong size?
We have had a shocker. Please reach out to ukcustom@budgysmuggler.com.au to let the crew know you have received an incorrect pair, with a photo of the pair. The team will then organise the correct pair to be sent out to you.
Can I exchange pre-order products?
Made to Order pairs are not able to be exchanged, as we only make the quantity of pairs we need to fulfil all the orders.
Therefore, we encourage you to double-check your sizing and design before placing your order to ensure that you're happy with your purchase.
In extenuating circumstances, Pre order items can be exchanged. Please email ukoffice@budgysmuggler.com.au to enquire.
Can I cancel my pre-order?
If your pair hasn't entered production, we can cancel your pre-order and issue you a full refund.
However, if it's already in production, we won't be able to cancel your order.
An analogy we like to use is you can’t un-bake a cake when you’ve paid for it to be made for you.