SHIPPING AND RETURNS

Shipping

All orders received by 2pm London time will be shipped same day.  All orders placed after 2pm will be processed the following business day.

How long will my order take to arrive?

Royal Mail 24hr Tracked and Signed For: Orders received before 2pm will arrive next business day.

Royal Mail 24hr Tracked:  Orders received before 2pm will arrive next business day.  Please note, once the parcel has been delivered to the letterbox / workplace, the transfer of goods has occurred.  

Royal Mail 2-3 Days Tracked and Signed For: Orders received before 2pm will take 2-3 business days to arrive. 

Royal Mail 2-3 Working Days: Orders received before 2pm will take 2-3 business days to arrive.  Please note, once the parcel has been delivered to the letterbox / workplace, the transfer of goods has occurred.  

Europe 2-3 Days: Please allow 2-3 business days to arrive.

Rest of World: Orders outside of the EU generally arrive within 1-2 weeks although we recommend you order through our Australian Website.

You order can be tracked can be tracked by clicking here.

Returns/Exchanges

Budgy Smuggler is committed to supplying top quality gear. That's why we will replace or refund any purchase if you are not 100% satisfied.

How do I exchange an item (Eg. to change size or the colour)

The fastest way to have you smuggling is to re-order on our website and send the item you would like exchanged to our address below with this form completed.

Provided the goods are received in the condition you received it, including with the packaging, we will issue a full refund including the cost of shipping.

Where do I send my return(s)/exchange(s)?

Att: Returns Department

Budgy Smuggler

Unit A8, 8-9 Hoxton Square

LONDON.  N1 6NU

What can I return/exchange?

The item must be unworn, in its original packaging with swing tag attached and not damaged in any way. We cannot exchange/refund items that have been worn or damaged.

How long do I have to return/exchange?

Within 28 days of receiving your item.  Although if you’ve bought the item for a gift then we won’t be complete tight arses… just let us know the situation and they should be ok to exchange outside this period. 

Who pays for the return/exchange?

If you received the correct item and it is not faulty, in the first instance you pay for the postage back to us and then we will cover the postage of the exchanged pair back to you.

What if I received the wrong item/a faulty item?

Please email us at ukoffice@budgysmuggler.com.au and we will send you out a fresh pair with a return satchel or send you out a return satchel if you are just after a refund.

How long with the returns/exchange process take?

We will refund/exchange your order within 1 business day of receiving your return/exchange package. For incorrect/faulty items we will send out a return satchel within 1 working day of receiving your email.

Is the Shipping Cost Refunded? 

Please note that the initial shipping cost will not be refunded unless the item is faulty.

Please make sure to supply us with your correct address.

Budgy Smuggler will deliver the items to the exact delivery address supplied by you. Budgy Smuggler cannot refund your purchase if you supplied us with the wrong address. Therefore please take extra care when filling out delivery details.

If you enter your details wrong when ordering, please email us at ukoffice@budgysmuggler.com.au straight away to change that for you.

Postage Customs and Customs Charges

When ordering from Budgy Smuggler's website, or through direct contact via email, phone or social media pages like Facebook or Twitter, from overseas you may be subject to import duties or taxes levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Budgy Smuggler website, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. We would like our international customers and customers dispatching products internationally to be aware that cross border deliveries are subject to opening and inspections by customs authorities.

Any deliveries outside UK/EU are subject to the postal and customs laws of those countries. Budgy Smuggler UK cannot guarantee delivery, regular air mail within 14 days, or express delivery within 7 days outside the UK, however the vast majority of Budgy Smugglers' previous orders to countries outside of the UK have arrived within 10 days. We are happy to answer any questions about delivery, so feel free to contact us. Details at the bottom of the page

All Prices quoted on budgysmuggleruk.com are charged in Great British Pounds

All prices quoted on budgysmuggler.com.au are charged in Australian dollars. 

Budgy Smuggler is 100% committed to our product and our customers. If you have any questions we will be happy to answer them any time via ukoffice@budgysmuggler.com.au
 

Keep on smuggling, 


The Budgy Team